PRIVACY POLICY

INTRODUCTION  

This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.annrees.co.uk.  The company Ann Rees is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

Contact Details

Full name: Ann Rees

Email address: sales@annrees. co.uk

Postal address: 4 Coppings Brook, Cottages, Leigh, Tonbridge, Kent.  TN11 8PP

WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE AND ON WHAT GROUND WE PROCESS IT 

Personal data means any information capable of identifying an individual. It does not include anonymised data.

We may process the following categories of personal data about you:

  • Communication Data that includes any communication that you send to us whether that be through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests. Which in this case are, to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.

  • Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, delivery address, email address, phone number, contact details, purchase details and your card details. Card details are not retained once your order has been completed.  We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

  • User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.

  • Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising.  Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.

  • Marketing Data that includes data about your preferences in receiving marketing from us and your communication preferences. We may process this data to enable you to partake in our promotions, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising.  Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.

We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).  

Sensitive Data

We do not collect any sensitive data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.  We do not collect any information about criminal convictions and offences.

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

MARKETING COMMUNICATIONS 

Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since.  We will never share your personal data with any third party for their own marketing purposes.

You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or OR by emailing us at sales@annrees.co.uk at any time.

 

DISCLOSURES OF YOUR PERSONAL DATA  

We may have to share your personal data with the parties set out below:​

  • Government bodies that require us to report processing activities.

  • Delivery companies

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

 

INTERNATIONAL TRANSFERS  

Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.

Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is in place:

  • We will only transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data by; or

  • Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or

  • If we use US-based providers that are part of EU-US Privacy Shield, we may transfer data to them, as they have equivalent safeguards in place.

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time. 

 

DATA SECURITY  

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.

DATA RETENTION 

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for.  This includes for the purposes of record keeping to improve customer service and satisfying any legal, accounting, or reporting requirements.  Your payment/card details are not retained beyond the completion of your order.  

For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.  In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

YOUR LEGAL RIGHTS  

Under the new General Data Protection Regulation [GDPR] of 25th May 2018, you have the following rights with regards to your data:

Right to be Informed

You have the right to be informed about the collection and use of your personal data. This Privacy Policy should provide you with the information you need to understand how Ann Rees uses your data. We regularly review our Privacy Policy.

Right of Access

You have the right to access the personal data that Ann Rees holds for you.

Right to Rectification

You have the right to have inaccurate personal data rectified, or completed if it is incomplete.

Right to Erasure

You have the right to have any personal data we hold to be deleted.  The right to erasure is also known as ‘the right to be forgotten’

Right to Restriction

You have the right to request the restriction or suppression of your personal data. This means Ann Rees are permitted to store your personal data, but not use it. However, this may make the delivery of certain services impossible.

Right to Data Portability

The right to data portability allows you to obtain and reuse the personal data Ann Rees holds on you for your own purposes across other services. This allows you to move, copy or transfer personal data easily from one IT environment to another in a safe and secure way, without hindrance to usability.

Right to Object

You have the right to object to Ann Rees processing your data if you believe we do not have a legitimate reason for processing it, for example, direct marketing. Please direct any objections you have to us at sales@annrees.co.uk

You can make requests regarding any of these rights via an email to sales@annrees.co.uk.  We will action these requests free of charge within 4 weeks of the request being received.

CONTACT
OPENING HOURS
INFORMATION

4 Coppings Brook Cottages, Leigh,

Tonbridge, Kent. 

TN11 8PP

Phone: 07774 626677

Email:  sales@annrees.co.uk

We are a small business.  We work a lot.  However, we do also take the odd holiday, we do get sidetracked by grandchildren, we do snuggle with sick kids and we don't work on Sundays.  

We cannot promise next day delivery but we can promise beautiful handmade products in a timely fashion.

Rough hours

Mon - Fri: 8am - 6pm
​​Saturday: 10am - 4pm
​Sunday: Closed

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© 2019 by Ann Rees.